APA (7th ed.) Citation

Friday, S., & Cotts, D. G. (1995). Quality facility management: A marketing and customer service approach. Wiley.

Chicago Style (17th ed.) Citation

Friday, Stormy, and David G. Cotts. Quality Facility Management: A Marketing and Customer Service Approach. New York: Wiley, 1995.

MLA (9th ed.) Citation

Friday, Stormy, and David G. Cotts. Quality Facility Management: A Marketing and Customer Service Approach. Wiley, 1995.

Warning: These citations may not always be 100% accurate.