Why TQM fails and what to do about it

Detalles Bibliográficos
Autor principal:	Brown, Mark Graham
Otros Autores:	Hitchcock, Darcy E., Willard, Marsha L.
Formato:	Libro
Lenguaje:	English
Publicado:	Burr Ridge, Ill. Irwin Professional c1994.
Materias:	Total quality management.