APA (7th ed.) Citation

Levit, S. (1994). Quality is just the beginning: Managing for total responsiveness. McGraw-Hill.

Chicago Style (17th ed.) Citation

Levit, Steve. Quality Is Just the Beginning: Managing for Total Responsiveness. New York: McGraw-Hill, 1994.

MLA (9th ed.) Citation

Levit, Steve. Quality Is Just the Beginning: Managing for Total Responsiveness. McGraw-Hill, 1994.