Cita APA (7th ed.)

Brown, S. A. (1992). Total quality service: How organizations use it to create a competitive advantage. Prentice Hall Canada.

Cita Chicago (17th ed.)

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Scarborough, Ont: Prentice Hall Canada, 1992.

Cita MLA (9th ed.)

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice Hall Canada, 1992.