Jabslonski, J. R. (1991). Implementing total quality management: An overview. Pfeifer.
Cita Chicago (17th ed.)Jabslonski, Joseph R. Implementing Total Quality Management: An Overview. San Diego, Calif: Pfeifer, 1991.
Cita MLA (9th ed.)Jabslonski, Joseph R. Implementing Total Quality Management: An Overview. Pfeifer, 1991.
Atenció: Aquestes cites poden no estar 100% correctes.