Caplan, F. (1980). The quality system: A sourcebook for managers and engineers. Chilton.
Cita Chicago (17th ed.)Caplan, Frank. The Quality System: A Sourcebook for Managers and Engineers. Radnor, Pa: Chilton, 1980.
Cita MLA (9th ed.)Caplan, Frank. The Quality System: A Sourcebook for Managers and Engineers. Chilton, 1980.
Atenció: Aquestes cites poden no estar 100% correctes.