Cita APA

Spenley, P. (1995). Step change total quality: Achieving world class business performance (2nd ed.). Chapman & Hall.

Citación estilo Chicago

Spenley, Paul. Step Change Total Quality: Achieving World Class Business Performance. 2nd ed. London: Chapman & Hall, 1995.

Cita MLA

Spenley, Paul. Step Change Total Quality: Achieving World Class Business Performance. 2nd ed. Chapman & Hall, 1995.

Warning: These citations may not always be 100% accurate.