Cita APA (7th ed.)

Novack, J. L. (1994). The ISO 9000 documentation toolkit. Prentice Hall PTR.

Cita Chicago (17th ed.)

Novack, Janet L. The ISO 9000 Documentation Toolkit. Englewood Cliffs, N.J: Prentice Hall PTR, 1994.

Cita MLA (9th ed.)

Novack, Janet L. The ISO 9000 Documentation Toolkit. Prentice Hall PTR, 1994.