Cita APA

Harris, E. K. (2003). Customer service: A practical approach (3rd ed.). Prentice-Hall.

Citación estilo Chicago

Harris, Elaine K. Customer Service: A Practical Approach. 3rd ed. Upper Saddle River, N.J: Prentice-Hall, 2003.

Cita MLA

Harris, Elaine K. Customer Service: A Practical Approach. 3rd ed. Prentice-Hall, 2003.