Style de citation APA (7e éd.)

Lovelock, C. H., & Wirtz, J. (2004). Services marketing: People, technology, strategy (5th ed.). Pearson/Prentice Hall.

Style de citation Chicago (17e éd.)

Lovelock, Christopher H., et Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2004.

Style de citation MLA (9e éd.)

Lovelock, Christopher H., et Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th ed. Pearson/Prentice Hall, 2004.