Mancini, M. (2003). Connecting with customers: How to sell, service, and market the travel products. Prentice-Hall.
Citace podle Chicago (17th ed.)Mancini, Marc. Connecting with Customers: How to Sell, Service, and Market the Travel Products. Upper Saddle River, N.J: Prentice-Hall, 2003.
Citace podle MLA (9th ed.)Mancini, Marc. Connecting with Customers: How to Sell, Service, and Market the Travel Products. Prentice-Hall, 2003.
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