Cleland, J. K. (2003). Business writing for results: How to create a sense of urgency and increase response to all of your business communications. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रCleland, Jane K. Business Writing for Results: How to Create a Sense of Urgency and Increase Response to All of Your Business Communications. New York: McGraw-Hill, 2003.
एमएलए (9वां संस्करण) प्रशस्ति पत्रCleland, Jane K. Business Writing for Results: How to Create a Sense of Urgency and Increase Response to All of Your Business Communications. McGraw-Hill, 2003.
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