Cita APA (7th ed.)

Frost, P. J. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Harvard Business School Press.

Cita Chicago (17th ed.)

Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Boston: Harvard Business School Press, 2003.

Cita MLA (9th ed.)

Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Harvard Business School Press, 2003.