APA (7th ed.) Citation

Metters, R., King-Metters, K., & Pullman, M. (2003). Successful service operations management. Thomson/South-Western.

Chicago Style (17th ed.) Citation

Metters, Richard, Kathryn King-Metters, and Madeleine Pullman. Successful Service Operations Management. Australia: Thomson/South-Western, 2003.

MLA (9th ed.) Citation

Metters, Richard, et al. Successful Service Operations Management. Thomson/South-Western, 2003.