APA (7. basım) Alıntı

Woodcock, N., Stone, M., & Foss, B. (2003). The customer management scorecard: Managing CRM for profit. Kogan Page.

Chicago Style (17. basım) Atıf

Woodcock, Neil, Merlin Stone, ve Bryan Foss. The Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page, 2003.

MLA (9th ed.) Atıf

Woodcock, Neil, et al. The Customer Management Scorecard: Managing CRM for Profit. Kogan Page, 2003.