Bank, J. (2000). The essence of total quality management (2nd ed.). Financial Times/Prentice-Hall.
Chicago Style (17. basım) AtıfBank, John. The Essence of Total Quality Management. 2nd ed. Harlow, Eng: Financial Times/Prentice-Hall, 2000.
MLA (9th ed.) AtıfBank, John. The Essence of Total Quality Management. 2nd ed. Financial Times/Prentice-Hall, 2000.
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