APA (7th ed.) Citation

Bank, J. (2000). The essence of total quality management (2nd ed.). Financial Times/Prentice-Hall.

Chicago Style (17th ed.) Citation

Bank, John. The Essence of Total Quality Management. 2nd ed. Harlow, Eng: Financial Times/Prentice-Hall, 2000.

MLA (9th ed.) Citation

Bank, John. The Essence of Total Quality Management. 2nd ed. Financial Times/Prentice-Hall, 2000.