APA-Zitierstil (7. Ausg.)

Bank, J. (2000). The essence of total quality management (2nd ed.). Financial Times/Prentice-Hall.

Chicago-Zitierstil (17. Ausg.)

Bank, John. The Essence of Total Quality Management. 2nd ed. Harlow, Eng: Financial Times/Prentice-Hall, 2000.

MLA-Zitierstil (9. Ausg.)

Bank, John. The Essence of Total Quality Management. 2nd ed. Financial Times/Prentice-Hall, 2000.