APA (7th ed.) Citation

Harvard Business School Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Harvard Business School Press. Harvard Business Review on Customer Relationship Management. Boston, Mass: Harvard Business School Press, 2001.

MLA (9th ed.) Citation

Harvard Business School Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Warning: These citations may not always be 100% accurate.