APA引文

Robinette, S., Brand, C., & Lenz, V. (2001). Emotion marketing: The hallmark way of winning customers for life. McGraw-Hill.

芝加哥风格引文

Robinette, Scott, Claire Brand, 与 Vicki Lenz. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

MLA引文

Robinette, Scott, et al. Emotion Marketing: The Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.