Robinette, S., Brand, C., & Lenz, V. (2001). Emotion marketing: The hallmark way of winning customers for life. McGraw-Hill.
Citace podle Chicago (17th ed.)Robinette, Scott, Claire Brand, a Vicki Lenz. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.
Citace podle MLA (9th ed.)Robinette, Scott, et al. Emotion Marketing: The Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.
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