Cita APA (7th ed.)

Robinette, S., Brand, C., & Lenz, V. (2001). Emotion marketing: The hallmark way of winning customers for life. McGraw-Hill.

Cita Chicago (17th ed.)

Robinette, Scott, Claire Brand, i Vicki Lenz. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

Cita MLA (9th ed.)

Robinette, Scott, et al. Emotion Marketing: The Hallmark Way of Winning Customers for Life. McGraw-Hill, 2001.