Cita APA (7a ed.)

Swartz, T. A., & Iacobucci, D. (2000). Handbook of services marketing and management. SAGE Pub.

Cita Chicago Style (17a ed.)

Swartz, Teresa A., y Dawn Iacobucci. Handbook of Services Marketing and Management. Thousand Oaks: SAGE Pub, 2000.

Cita MLA (9a ed.)

Swartz, Teresa A., y Dawn Iacobucci. Handbook of Services Marketing and Management. SAGE Pub, 2000.