APA (7th ed.) Citation

Horovitz, J. (2000). The seven secrets of service strategy. Financial Times.

Chicago Style (17th ed.) Citation

Horovitz, Jacques. The Seven Secrets of Service Strategy. Harlow, Eng: Financial Times, 2000.

MLA (9th ed.) Citation

Horovitz, Jacques. The Seven Secrets of Service Strategy. Financial Times, 2000.