APA (7. basım) Alıntı

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Chicago Style (17. basım) Atıf

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

MLA (9th ed.) Atıf

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.