APA-referens (7:e uppl.)

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Chicago-referens (17:e uppl.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

MLA-referens (9:e uppl.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.