APA (7e ed.) Bronvermelding

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Chicago (17e ed.) Bronvermelding

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

MLA (9e ed.) Bronvermelding

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.