Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.
Chicagoスタイル(17版)引用形式Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.
MLA(9版)引用形式Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.
警告: この引用は必ずしも正確ではありません.