Citazione Stile APA (7a Edizione)

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

Citatione MLA (9a ed.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.