APA način citiranja (7. izdanje)

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Čikaški stil citiranja (17. izdanje)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

MLA način citiranja (9. izdanje)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.