Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHaksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.
एमएलए (9वां संस्करण) प्रशस्ति पत्रHaksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.
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