Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.
Lua i Stíl Chicago (17ú heag.)Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.
Lua MLA (9ú heag.)Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.