Cita APA (7a ed.)

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Cita Chicago Style (17a ed.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

Cita MLA (9a ed.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.