Cita APA (7th ed.)

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice Hall.

Cita Chicago (17th ed.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 2000.

Cita MLA (9th ed.)

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice Hall, 2000.