Keen, P. G. W., & McDonald, M. (2000). The eProcess edge: Creating customer value and business wealth in the internet era. Osborne.
Chicago Style (17. basım) AtıfKeen, Peter G. W., ve Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley, Calif: Osborne, 2000.
MLA (9th ed.) AtıfKeen, Peter G. W., ve Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Osborne, 2000.
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