Cita APA

Fisk, R. P., Grove, S. J., & John, J. (2000). Interactive services marketing. Houghton Mifflin.

Citación estilo Chicago

Fisk, Raymond P., Stephen J. Grove, and Joby John. Interactive Services Marketing. Boston: Houghton Mifflin, 2000.

Cita MLA

Fisk, Raymond P., et al. Interactive Services Marketing. Houghton Mifflin, 2000.