Cloke, K., & Goldsmith, J. (2000). Resolving conflicts at work: A complete guide for everyone on the job. Jossey-Bass.
Chicago Style (17. basım) AtıfCloke, Kenneth, ve Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. San Francisco, Calif: Jossey-Bass, 2000.
MLA (9th ed.) AtıfCloke, Kenneth, ve Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. Jossey-Bass, 2000.
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