Goetsch, D. L., Davis, S., & Goetsch, D. L. (2000). Quality management: Introduction to total quality management for production, processing and services. Prentice Hall.
Chicago-referens (17:e uppl.)Goetsch, David L., Stanley Davis, och David L. Goetsch. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Upper Saddle River, N.J: Prentice Hall, 2000.
MLA-referens (9:e uppl.)Goetsch, David L., et al. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Prentice Hall, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.