Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing and services. Prentice Hall.
Chicago Style (17th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Upper Saddle River, New Jersey: Prentice Hall, 2000.
MLA (9th ed.) CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing and Services. Prentice Hall, 2000.
Warning: These citations may not always be 100% accurate.