Oakland, J. S. (1999). Total organizational excellence: Achieving world-class performance. Butterworth/Heinemann.
Dyfyniad Arddull ChicagoOakland, John S. Total Organizational Excellence: Achieving World-class Performance. Oxford: Butterworth/Heinemann, 1999.
Dyfyniad MLAOakland, John S. Total Organizational Excellence: Achieving World-class Performance. Butterworth/Heinemann, 1999.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.