Braithwaite, T. (1994). Information service excellence through TQM: Building partnership for business process reengineering and continuous improvement. ASQC Quality Press.
Citazione stile Chigago Style (17a edizione)Braithwaite, Timothy. Information Service Excellence Through TQM: Building Partnership for Business Process Reengineering and Continuous Improvement. Milwaukee, Wis: ASQC Quality Press, 1994.
Citatione MLA (9a ed.)Braithwaite, Timothy. Information Service Excellence Through TQM: Building Partnership for Business Process Reengineering and Continuous Improvement. ASQC Quality Press, 1994.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.