Ramundo, M. C. (1997). Complete book of ready-to-use customer service scripts. Prentice-Hall.
Citazione stile Chigago Style (17a edizione)Ramundo, Michael C. Complete Book of Ready-to-use Customer Service Scripts. Paramus, N.J: Prentice-Hall, 1997.
Citatione MLA (9a ed.)Ramundo, Michael C. Complete Book of Ready-to-use Customer Service Scripts. Prentice-Hall, 1997.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.