APA (7th ed.) Citation

Ramundo, M. C. (1997). Complete book of ready-to-use customer service scripts. Prentice-Hall.

Chicago Style (17th ed.) Citation

Ramundo, Michael C. Complete Book of Ready-to-use Customer Service Scripts. Paramus, N.J: Prentice-Hall, 1997.

MLA (9th ed.) Citation

Ramundo, Michael C. Complete Book of Ready-to-use Customer Service Scripts. Prentice-Hall, 1997.