APA (7th ed.) Citation

Hiebeler, R., Kelley, T. B., & Ketteman, C. (1998). Best practices: Building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman. Simon & Schuster.

Chicago Style (17th ed.) Citation

Hiebeler, Robert, Thomas B. Kelley, and Charles Ketteman. Best Practices: Building Your Business with Customer-focused Solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman. New York: Simon & Schuster, 1998.

MLA (9th ed.) Citation

Hiebeler, Robert, et al. Best Practices: Building Your Business with Customer-focused Solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman. Simon & Schuster, 1998.