Kolarik, W. J. (1991). Creating quality: Process design for results. McGraw-Hill.
Chicagoスタイル(17版)引用形式Kolarik, William J. Creating Quality: Process Design for Results. Boston: McGraw-Hill, 1991.
MLA(9版)引用形式Kolarik, William J. Creating Quality: Process Design for Results. McGraw-Hill, 1991.
警告: この引用は必ずしも正確ではありません.