Harrington, H. J. (1996). The complete benchmarking implementation guide: Total benchmarking management. McGraw-Hill.
芝加哥风格引文Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. New York: McGraw-Hill, 1996.
MLA引文Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. McGraw-Hill, 1996.
警告：这些引文格式不一定是100％准确.