Harrington, H. J. (1996). The complete benchmarking implementation guide: Total benchmarking management. McGraw-Hill.
Cita Chicago Style (17a ed.)Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. New York: McGraw-Hill, 1996.
Cita MLA (9a ed.)Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. McGraw-Hill, 1996.
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