Cita APA (7th ed.)

Harrington, H. J. (1996). The complete benchmarking implementation guide: Total benchmarking management. McGraw-Hill.

Cita Chicago (17th ed.)

Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. New York: McGraw-Hill, 1996.

Cita MLA (9th ed.)

Harrington, H. J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. McGraw-Hill, 1996.