Harrington, H. J., & Mathers, D. D. (1997). ISO 9000 and beyond: From compliance to performance improvement. McGraw-Hill.
Chicago Style (17th ed.) CitationHarrington, H. J., and Dwayne D. Mathers. ISO 9000 and Beyond: From Compliance to Performance Improvement. New York: McGraw-Hill, 1997.
MLA (9th ed.) CitationHarrington, H. J., and Dwayne D. Mathers. ISO 9000 and Beyond: From Compliance to Performance Improvement. McGraw-Hill, 1997.
Warning: These citations may not always be 100% accurate.