APA (7th ed.) Citation

Gitlow, H. S., & Gitlow, S. J. (1994). Total quality management in action. PTR Prentice Hall.

Chicago Style (17th ed.) Citation

Gitlow, Howard S., and Shelly J. Gitlow. Total Quality Management in Action. Englewood Cliffs, N.J: PTR Prentice Hall, 1994.

MLA (9th ed.) Citation

Gitlow, Howard S., and Shelly J. Gitlow. Total Quality Management in Action. PTR Prentice Hall, 1994.