APA (7th ed.) Citation

Barrett, D. (1995). The TQM paradigm: Key ideas that make it work. Productivity Press.

Chicago Style (17th ed.) Citation

Barrett, Derm. The TQM Paradigm: Key Ideas That Make It Work. Portland, Or: Productivity Press, 1995.

MLA (9th ed.) Citation

Barrett, Derm. The TQM Paradigm: Key Ideas That Make It Work. Productivity Press, 1995.