Guide to TQM in service industries - Kano, Noriaki 1940-. (Tokyo Asian Productivity Organization, 1996)
"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., Sabisu sangyo no TQC] ... c1990"--T.p. verso.
Articles by members of the HK Research Group and based on data resulting from the Group's meetings and activities.
Keywords: Service industries -- Management; Service industries -- Quality control; Total quality management