APA (7th ed.) Citation

Kano, N. (1996). Guide to TQM in service industries. Asian Productivity Organization.

Chicago Style (17th ed.) Citation

Kano, Noriaki. Guide to TQM in Service Industries. Tokyo: Asian Productivity Organization, 1996.

MLA (8th ed.) Citation

Kano, Noriaki. Guide to TQM in Service Industries. Asian Productivity Organization, 1996.

Warning: These citations may not always be 100% accurate.