Kano, N. (1996). Guide to TQM in service industries. Asian Productivity Organization.
Chicago Style (17th ed.) CitationKano, Noriaki. Guide to TQM in Service Industries. Tokyo: Asian Productivity Organization, 1996.
MLA (8th ed.) CitationKano, Noriaki. Guide to TQM in Service Industries. Asian Productivity Organization, 1996.
Warning: These citations may not always be 100% accurate.