Keeping score using the right metrics to drive world-class performance

Keeping score using the right metrics to drive world-class performance

Detalhes bibliográficos
Autor principal: Brown, Mark Graham
Formato: Livro
Idioma:English
Publicado em: New York Quality Resources c1996.
Assuntos:
Organizational effectiveness > Evaluation.
Industrial efficiency > Evaluation.
Customer service > Evaluation.
Job satisfaction > Evaluation.